🔍 What we’re looking for

HighCohesion wins not only because of the quality of its software, but the quality with which it’s implemented. We’re known for integrations that work faster, more accurately and more reliably than the competition. The Solution Designer is the key role in making that happen.

You’ll be the person that brings real results to brands: the elimination of overselling, confidence in accurate inventory and financial data, the ability to launch operations quickly in new markets and channels.

The heart of this role needs someone who is an expert at eliciting complex requirements from our customers and translating them into integrations built on the HighCohesion iPaaS. You’ll then be responsible for working with customers so they understand the integrations once live and then maintaining relationships with them for ongoing tweaks and optimisations.

As a Senior, you’ll own the outcomes of our biggest accounts which include some of the best brands in the world: Represent Clothing, Adanola, Stussy and The Row. You’ll also play a key role in the continuous improvement of how we deliver our software for brands to use for years to come.

And they do. Thanks to, in no small part, the incredible work of our Solution Design team, HighCohesion’s customers are with us for years and years and we maintain less than 1% churn.

Whilst you’ll be independent and autonomous, you’ll work closely with our Integrations Engineering team, our Commercial Team and our Product Team. Need to spend a few days onsite with a customer? Sure. Need a product change asap? Request it and we’ll make it happen. Want to learn more about our partners and space? You’ll be provided access with the best events and opportunities in our industry.

Above all, you own the customer relationships. You know customer problems before they do, and you’ve already got a proposed solution ready. You think ahead - you know their peak trading calendar, you’re planning months and quarters in advance. You never compromise on quality or customer experience.

Sound like you?

Please, read on…

📋 Your responsibilities

Deliver customer projects, efficiently and to the highest standard. Every time.
Lead new ways of working and initiatives. You play a key role in designing and evolving the delivery ways of working. The objective of how we scale without a 1:1 headcount while making customers less reliant on us is always front of mind.
Contribute to setting team priorities and planning capacity. You make key decisions on projects/customers when conflicting priorities arise. You monitor the capacity of the delivery team closely and work with the Head of SD + IE to mitigate risks together, ensuring the delivery team is planned successfully.